INFORMATION
Refund Policy
OrangeSliceBMT · Business policies
1. General Principles
All payments are processed and managed by OrangeSliceBMT (OSBMT), regardless of whether the service was branded or delivered through an affiliated brand. We aim for transparency and fairness in all our transactions.
2. One-off Services
Refunds may be requested within 7 days of purchase if the service has not yet been initiated or delivered. Once the session, consulting engagement, or project has commenced, services are non-refundable.
3. Recurring / Annual Services
Refund requests must be submitted within 14 days of the initial charge. Renewals and subsequent billing cycles are non-refundable. Cancellation requests must be made prior to the next billing cycle.
4. Custom / Enterprise Engagements
Enterprise-scale consulting, large-scale audits, and custom corporate engagements are non-refundable once the discovery phase or delivery has begun. Exceptions may be applied if no work has been initiated within the first 7 days.
5. Process
All refund requests must be directed to OrangeSliceBMT at info@orangeslicebmt.com. Approved refunds will be processed within 7–14 business days back to the original payment method. Currency exchange rates and transaction fees from processors are non-refundable.